| Our Success | Our Vision | History |
| Relationships | Our Mission | |
| Our Values | Ownership |
Since 1980, we have provided quality data to engineers, consultants, municipalities, industries and government agencies throughout New England, the United States and the world.
The quality of our data and sustainability of our business is a direct result of the commitment to excellence by our employees. A good working environment and direct involvement with company business decisions has translated to employee loyalty which means consistent and reliable services for our clients.
Our primary goal is to serve the client better than any of our competitors. We believe that there are five primary ingredients to our services and to our success:
Quality of our Data
Timely Results
Reliability
Competitive Pricing
Professional Treatment of our Clients
Businesses succeed through strong relationships. We strive to facilitate easy communication between clients and employees at all levels in our organization. We make it a point to provide individual attention to our clients and to their individual needs. When doing business with with us, you may expect the broad range of services that a large company can provide, plus the fast response and personal service you would expect from a smaller operation.
At Eastern Analytical, Inc. our vision is to be the laboratory of choice within our marketplace, consistently delivering services of excellence, quality and personal attention.
The company has embraced the following objectives in our commitment to achieving our mission of satisfying the expectations of our stakeholders.
Customers: Our objective is to achieve 100% customer satisfaction by listening to our customers and providing quality services with distinctive innovative approaches to their needs. Our relationships with our customers will always be open and honest, and will always be conducted in an ethical manner to maintain trust and confidence. We will stand firm in our commitment to remain flexible, reliable, and responsive. Our customers will consider us a partner committed to mutual success.
Employees: Eastern Analytical Inc.'s objective is to give each employee the opportunity to participate in and share in the success of the business. EAI is committed to providing a flexible, honest, fun, and challenging work environment that is always focused on the needs of our customers. Employee involvement, creativity, open communication, and teamwork are valued throughout the company. All employees are to be treated fairly, with personal growth and development supported and encouraged.
Suppliers: Our objective is to continue to develop and maintain mutually beneficial partnerships with suppliers who share our commitment to achieving increasing levels of customer satisfaction. We will promote these relationships which will be focused on continued improvements in quality, service, timeliness, and cost. Our relationships will be sincere, ethical, and will embrace the highest principles of purchasing practice.
Community: Eastern Analytical, Inc. is committed to being a responsible citizen in the business community. We will conduct our business in an ethical and environmentally responsible manner. We will be active in the community and support appropriate civic, educational, and professional activities.
Shareholders: For the shareholder(s), the owner(s) of our company, our objective is to achieve growth in earnings. Financial results should provide our shareholder(s) with a total return on investment that is competitive with similar investment opportunities.
As
employees and stakeholders of Eastern Analytical, Inc., we embrace the following
shared values as the guiding principle of our corporate culture.
It is mutually understood that we all believe in and abide by these core
values and translate them into our daily behaviors at all times while at Eastern
Analytical, Inc.:
We
will remain committed to customer success, for our success comes only after
each of our customers succeeds.
We
will act with the highest level of integrity and ethical business behavior
above all else in the representation of our business and ourselves.
We
will show mutual respect and trust at all times for the capabilities and
rights of each other and be respectful of our surroundings, others’
feelings and needs. The work
ethic of each individual will be of a level that is deserving of the trust
and respect of all employees.
We
will be accountable to each other and ourselves in our goals and
measurements with unyielding commitment.
Sub-par performance will not be acceptable.
We
will follow a pursuit of excellence in all situations by setting the bar
higher than we think we can go. We
will continuously strive to improve upon our business as a whole, our
services and ourselves.
We
will work together as a team without individual boundaries where
everyone’s contribution counts and “doing the right thing” from
anywhere in the business shall be pervasive.
No employee shall be considered too important for any job that may
need to be done.
We
will maintain open lines of communication throughout the organization.
We will afford every employee the opportunity to speak openly and
candidly without exception.
We
will maintain a caring, healthy, safe and equitable working environment in
which all employees take pride.
We
will encourage each other to take risks without being penalized for
mistakes, develop new skills, open new markets and explore new technology.
We
will have fun in the pursuit of our vision.
We will promote the sharing of these values because we believe they are both fair and effective. We will remain firmly committed to instilling them throughout Eastern Analytical, Inc.
Eastern Analytical, Inc. was incorporated in December of 1980 and commenced operations in February of 1981. The original office and laboratory was located in Bow, New Hampshire. In 1986 the operation was relocated to a 6,000 square foot facility at 130 Hall Street, Concord, New Hampshire. The current 12,000 square foot facility at 25 Chenell Drive, Concord, New Hampshire was constructed in March of 1995. Will Brunkhorst of Concord, NH was the owner and co-founder.
Eastern Analytical, Inc. is a professional organization offering the following technical services; chemical and physical analysis of environmental and industrial samples, sample collection, technical consultation, field services, equipment rental and data management services.
Clientele and scope of projects are extremely varied. Projects range from the analysis of a single drinking water sample to extensive assessments of contamination sites. Sample matrices include drinking water, wastewater, industrial wastes, soils, soil vapors, sludge, oils, hazardous wastes and air. Industries, engineering companies, municipalities, and state agencies request the bulk of EAI's work. Typically, EAI provides analytical support for larger engineering projects and contamination assessments.
EAI is committed to providing clients with results that are accurate, reliable and reported in a timely and professional manner. To accomplish this objective the personnel at EAI are dedicated to increasing and improving their skills and knowledge. The management and personnel at EAI strive to incorporate the latest technology and methodology available into the laboratory operation. This includes the automation of instrumentation, which increases the precision and accuracy of the analysis and also allows for 24-hour "round the clock" throughput of samples. By integrating committed personnel with advanced technology we are able to meet and exceed the schedules and quality which our clients request.
Eastern Analytical, Inc. commits the following to every employee:
Provide planning which will facilitate the continued growth of the company.
Share the results of its success with those who have contributed to that success.
Provide equal employment and promotion opportunities for every employee, free from discrimination for any reason not related to ability to perform the job.
Provide opportunities for advancement to qualified EAI employees before considering candidates from outside the company.
Provide educational opportunities for the maintenance of job competence, personal development, and to prepare employees for greater responsibility.
Keep employees fully informed of plans, policies and current events which may affect the company and its employees.
EAI Employees commit the following to the company:
Remain loyal to the best interest of the company, and to perform individually or as a member of a team to the best level of their ability.
Suggest ideas or changes which will result in improved service to clients, reduced expenses, increased volume or improved employee performance.
Make a continuing effort for self-improvement.
JEMSEL Management Services, LLC 70%
(ESOP) 30%
Employee Stock Ownership Plan